Shipping & Returns
Urban Ethos only uses carbon neutral delivery partners: Sendle & Australia Post
All prices quoted below are in Australian Dollars (AUD$). All orders are shipped within 48 hours on business days.
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If you have any questions, email customer@urbanethos.com.au
Current Australia Post Delivery Status -
There are delivery delays in the network, these delays can be up to a few days, particularly to regional and rural communities, and mean that:
- The delivery time for Victoria may increase by up to four days
- The delivery time for Perth and Brisbane may increase by up to five days
- The delivery time for North Queensland may increase by up to seven days
- The delivery times for Tasmania may increase by three days
- Next Day Express Post Services into regional and rural communities may not be able to be maintained
What Australia Post are doing
- Moving more parcels through the road network (to accommodate domestic flight restrictions)
- Exploring all available transport alternatives and options, and working with the Australian Government, to minimise impacts for customers
- Use the following tracking tool to keep up to date with estimated delivery times, plus keep your eye on your inbox with updates from our delivery partners.
SHIPPING TO NEW ZEALAND
All prices quoted below are in Australian Dollars (AUD$). All orders are shipped within 48 hours on business days.
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Please note that Urban Ethos is not liable for any freight charges, international duties or taxes incurred by delivery, refused shipment or unclaimed goods.
RETURNS & EXCHANGES
Change of Mind
We accept returns on our products provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If you change your mind you can return the product to the address below, please include a copy of your order confirmation, or a handwritten note with your order number. We do not refund the delivery costs.
- All returns must be received within 28 days.
- All items must be unused, with seals in tact and tags attached where applicable.
- Products' packaging must also be received in tact with no tears or blemishes.
- We strongly advise returning your order with tracking as we can't be responsible for items that go missing in transit.
- We will process all returns within 7 days of receiving them.
- Please note we don't refund delivery costs.
- Exchanges are possible. We will cover the shipping costs for your replacements.
Damaged or Incorrect Items
If your item is damaged/faulty or you believe the product is incorrect somehow please contact us asap. We do not refund for natural wear and tear or for damage caused post receipt.
Returns Address
Please send returns to:
Urban Ethos Returns
Unit 1, 33 Levanswell Road,
Moorabbin
VIC 3189, Australia
If you have any other queries regarding returns, please email our customer care team at customer@urbanethos.com.au
Certification
Environmental Impact
Every day, 27,000 trees are cut down just to make regular toilet paper. We believe making toilet paper out of bamboo is the best environmentally positive swap for regular toilet paper. You might be surprised to learn that bamboo is grass, not a tree. It grows incredibly quickly, making it a sustainable source for toilet paper. Buying Bamper 100% bamboo toilet paper will make you feel good knowing that you’re helping to reduce deforestation one flush at a time.
Shop Bamper
Made from 100% Forest-Friendly Bamboo
Frequently Asked Question
Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.
Works well with most septic tanks: Bamboo toilet paper is unlike traditional toilet paper (and even recycled toilet paper) which tends to clog pipes and septic systems. Traditional toilet paper causes such trouble because it often does not fully break down. Bamboo toilet paper on the other hand is 100% biodegradable which leaves plumbing working well.
Our Bamper range is responsibly made in China. We understand this might be of concern to some, especially during a time where countries across the world are facing challenges around how best to support people, economies and our planet during a period of uncertainty. Whilst most of the products we consume here in Australia are made overseas, there’s a growing desire to support locally made.
As an Australian owned and operated business, we understand the importance of supporting each other, however, unfortunately it isn’t always that simple. At Urban Ethos we pride ourselves in being transparent about our ingredients, certifications, and manufacturing processes, as it is our number one priority to continue with our goal of positively impacting our planet throughout the journey. As a company, we will always provide you with all the necessary product information for you to make an informed choice to do what is best for your home, family and our planet.
Why is Bamper made in China?
When launching Bamper, the team looked at all viable manufacturing options and it was important to find a solution with the lowest possible environmental impact.
Below are the reasons why we ended up manufacturing Bamper in China:
- Firstly, bamboo is not harvested in Australia to produce paper pulp in commercial quantities, therefore, we needed to look outside Australia to find a suitable production source.
- Our manufacturing partners grow and manage their own bamboo forests which don’t disrupt any native habitats. They process their own paper pulp and manufacture the finished goods all in the same location. They do not rely on importing any raw material from other countries or locations, therefore keeping their carbon footprint as low as possible.
- We wanted our packaging to be plastic-free, our products to have no chemicals or artificial scents or dyes, and our manufacturing partner was very pleased to accommodate all our un-compromising environmentally responsible requirements.
The above factors allow us to have the lowest environmental impact and continue to have a positive effect on our planet, whilst delivering a quality product that is affordable and great to use.
What about working conditions?
Our manufacturing partner also meets many globally recognised certification standards, meaning they are independently audited. This includes all elements of their business: workers’ rights, freedom of association and collective bargaining, no discrimination, no child labour, no precarious employment, no bonded labour, and overall ethical business behaviours.
It’s important to our team and company ethics that each of our manufacturing partners across the world share the same vision – positive environmental impacts, integrity and operating with high moral standards.
Our manufacturing partner’s certifications:
The FSC certification is considered the "gold standard" designation for wood harvested from forests that are responsibly managed, socially beneficial, environmentally conscious, and economically viable.
ISO-9001 Certified
ISO 9001 is defined as the international standard that specifies requirements for a quality management system. Organizations use the standard to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements.
ISO-14001 Certified
ISO 14001 is the international standard that specifies requirements for an effective environmental management system.
What about the environmental impact of shipping products from overseas?
The production of toilet paper makes up most of the carbon footprint and the best action is to make the switch to Bamboo toilet paper (and tissues). We only transport our Bamper products by sea freight from the factory to our warehouse in Melbourne, as this is the most economical use of resources with the lowest possible carbon footprint.
Every day, 27,000 trees are cut down just to make regular toilet paper, and 140 litres of water is used per roll. Numerous chemicals are involved in the manufacturing process, including chlorine bleach to whiten the paper and artificial scents to add fragrance into the paper. We believe making toilet paper from 100% bamboo is the best environmentally positive swap for regular toilet paper. ZERO trees are affected, and you might be surprised to learn that bamboo is a grass, not a tree - it grows incredibly quickly, requires no chemical fertilisers and no harmful farming practices making it a sustainable source for toilet paper.
Buying Bamper 100% bamboo premium toilet paper will make you feel good knowing that you’re helping to reduce deforestation one flush at a time.
Each question asked are important and valid, so thank you for taking the time to ask them. We hope the above information has been helpful in making an informed choice about our Bamper range.