Shipping & Returns

SHIPPING WITHIN AUSTRALIA

All prices quoted below are in Australian Dollars (AUD$). All orders are shipped within 48 hours on business days.

Delivery method Estimated delivery time Delivery cost
Standard 2 - 5 business days Australia Post delivery cost is calculated at the checkout
Express 1 - 3 business days Australia Post delivery cost is calculated at the checkout

 

 


RETURNS & EXCHANGES

 

Change of Mind

We accept returns on our products provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If you change your mind you can return the product to the address below, please include a copy of your order confirmation, or a handwritten note with your order number. We do not refund the delivery costs. 

  • All returns must be received within 28 days.
  • All items must be unused, with seals in tact and tags attached where applicable.
  • Products' packaging must also be received in tact with no tears or blemishes. 
  • We strongly advise returning your order with tracking as we can't be responsible for items that go missing in transit.
  • We will process all returns within 7 days of receiving them.
  • Please note we don't refund delivery costs. 
  • Exchanges are possible. We will cover the shipping costs for your replacements.

Damaged or Incorrect Items

If your item is damaged/faulty or you believe the product is incorrect somehow please contact us asap.  We do not refund for natural wear and tear or for damage caused post receipt. 

Returns Address

Please send returns to:

Urban Ethos Returns

Unit 1, 33 Levanswell Road, 

Moorabbin

VIC 3189, Australia

If you have any other queries regarding returns, please email our customer care team at customer@urbanethos.com.au